Shipping & Return Policies

 

Return Policy

To initiate a return, please use our customer portal HERE.

We want you to be happy with your purchase from Shop The Muse! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Return Timeframes:

  • Initiation: Returns must be initiated within 7 days of delivery.
  • Shipping: You have 4 days to ship the item back after your return is approved.
  • Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.

Non-Returnable Items: The following items are final sale and cannot be returned:

  • Items with a discount of 20% or more (including sale items)
  • Accessories
  • Swimwear
  • Shoes
  • Merch

Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

  • With tags attached
  • Buttoned up
  • Folded appropriately
  • Free of excessive human or animal hair
  • Free of smoke smell
  • Free of makeup marks or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

  • If returned items do not meet these requirements, the return may be denied.
  • If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.

Defective Items:

  • If you receive a defective item, please contact customer care at shopmusethreads@gmail.com within 2 days of receiving the item.
  • Include a photo of the damage in your email.
  • If we are not notified within 2 days, the item will no longer qualify for a return or replacement.

Important Considerations:

  • Shop The Muse is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
  • If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.

Shipping Policy

Shop The Muse is committed to getting your order to you efficiently. Please read our shipping policy below:

Shipping Delays and Lost/Damaged Packages:

  • Shop The Muse is NOT responsible for delays with USPS or UPS shipping.
  • Shop The Muse is NOT responsible for lost, damaged, or marked delivered items.
  • We carry up to $100 worth of insurance on all packages.
  • If you receive a damaged package or your package is lost, you must file a claim directly with the carrier:
  • Shop The Muse is not responsible for any delays caused by mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Contact the carrier directly for delivery issues.
  • Once an item is dropped off at USPS, it is out of our control. We have no affiliation with USPS and cannot control shipping times or delivery. Contact USPS for any issues.

Tracking Information:

  • Please allow 1-3 days for your tracking information to show.
  • Please contact us after the estimated delivery time has passed.

Incorrect Address Disclaimer:

  • It is the buyer’s responsibility to ensure the shipping address is entered correctly.
  • We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

Order Changes & Cancellations

  • We do not cancel orders or make edits once placed.
  • The only way your order can be canceled is if it is canceled for store credit.

Redo Returns & Exchanges

Consider adding Redo to your order for enhanced flexibility!

  • With Redo: Enjoy free unlimited returns for store credit on your order if needed, and send it back for free if it doesn’t work. Exchanges are also offered if you need a different size. This is only compatible with our website at this time.
  • Without Redo: You will still return like normal and can purchase a label through them with discounted shipping rates, saving you time and money!

Customer Service and Dispute Resolution

Our goal is your satisfaction. If you have any concerns or issues with your order, please contact our customer service team at shopmusethreads@gmail.com. We are committed to working with you to find a fair and reasonable solution. We encourage customers to contact us directly to resolve any issues before pursuing other avenues.

In the event of a chargeback, we will thoroughly investigate the claim and provide all necessary documentation to our payment processor to dispute the chargeback. We reserve the right to pursue all available legal remedies to protect our business interests.